Monitoring / Repricing Error Messages

If there was a problem when trying to update the price or stock for your monitored listings on eBay, Profit Scraper will send you an email with the subject "Error when repricing your items for run #xxx".

Please note: This email is sent on every price monitoring run up to 100 times so it's important that you fix the errors as soon as possible. We don't allow users to switch off the emails, as obviously if there are errors when repricing your items or changing stock levels, then you run the chance of your listings on eBay being sold for the wrong price/stock which can cause losses or bad customer feedback if orders are not fulfiled etc.

Checking and Fixing Errors

To check your account for the reason for the error message you can follow these steps:

1
View the monitoring report for the run that was showing the error message. 
E.g. if your email said there was an error for run #1098, then you would look for that ID number on the monitoring reports on the  Monitoring Reports page.

2
You should then click on the ID to view the report. Then click the "ERRORS" tab as shown below

3
You will then see the items which had errors when Profit Scraper tried to update it's price/stock. To view the actual error message, you will need to click on the error number like so:

List of Monitoring Error Messages

Error Message Description / Resolution
The item cannot be listed or modified. This usually means there has been a policy violation on your eBay account and eBay are currently not allowing any of your listings to be revised.

Resolution 

You should contact eBay to check with them what the issue is on your account.
You may have to turn on Vacation Mode in your eBay account and stop selling activities until your eBay account has been fully restored by eBay.
Quantity is not valid. This means that your listing has been set to a 30 day duration rather than GTC (Good Till Cancelled). This may be because you do not have an active eBay store subscription on your eBay account which is a pre-requisite for Profit Scraper to work correctly. If you do have an active eBay store, you may have uploaded this item previously.

Resolution

To fix this, you will need to make sure you have an active eBay store subscription and then you will need to delist the items with this error and relist them by using the bulk upload tool. You may also need to disable the "Do not bulk upload items that have previously been delisted" option in your Profit Scraper  Marketplace Settings eBay tab before trying to re-list the items.
Item cannot be accessed. This means the item has been delisted by eBay and Profit Scraper is out of sync.

Resolution

You should go to  Tools Price/Stock Monitoring then press the Import / Sync button to resync Profit Scraper's database with eBay. This will take 10-15 mins. Once done, the next time the monitoring runs, the errors should cease to occur.
Der Artikel kann weder eingestellt noch bearbeitet werden. Please see the error "The item cannot be listed or modified." above.
A mixture of Self Hosted and EPS pictures are not allowed. Resolution 

You will need to delist the items with this error and relist them by using the bulk upload tool. You may also need to disable the "Do not bulk upload items that have previously been delisted" option in your Profit Scraper Settings Marketplace Settings eBay tab before trying to re-list the items.
The item specific xxx is missing. Profit Scraper does not support items with Sizes/Colours etc. You should delist this item. Read this article to find out more. 
Requested user is suspended. Your account in eBay is suspended.

Resolution

Please disable the monitoring/repricing in your Profit Scraper account in Settings Marketplace Settings eBay tab. You may have to turn on Vacation Mode in your eBay account and stop selling activities until your eBay account has been fully restored by eBay.
You've reached the number of items (xxx) you can list this month. eBay is not allowing you to relist or revise items because you have exceeded your allowance on eBay.

Resolution

To correct this, you will need to delist some items on your account so that your existing items can be updated with price/stock.
Token has been revoked by the user.
Resolution
You should refresh your eBay account token by going here.
This listing would cause you to exceed the amount (xxx) you can list. eBay is not allowing you to relist or revise items because you have exceeded your allowance on eBay.

Resolution

To correct this, you will need to delist some items on your account so that your existing items can be updated with price/stock. Try to delist the most expensive items first, so you will be more likely to have enough "spare" eBay allowance for your items to be updated.
Token has expired.  Your Profit Scraper account has to be reconnected to eBay.

Resolution

In your Profit Scraper account go to Tools eBay Connect eBay account. Then click on ‘Refresh’. If you have resolved the issue, then updates will resume automatically in the next monitoring run.  
Email address cannot be used for PayPal payments Resolution

To verify your PayPal email, follow the steps on this PayPal support article http://pages.ebay.com/help/account/link-paypal.html. If you have resolved the issue, then updates will resume automatically in the next monitoring run (every 45 min.)
 You have reached your trade limit Resolution

To remove this restriction and list items again, please log into your account to pay your outstanding eBay fees. If you have resolved the issue, then updates will resume automatically in the next monitoring run.
 Verify your phone number Resolution

In your ebay account you can request a phone call on the phone number you have provided. You will receive a PIN which you have to type in your eBay account to verify and resolve the error. Once you have verified your phone number, then updates will resume automatically in the next monitoring run (every 45 min.)
 PayPal email address wasn’t found Your email address entered in the payments section of your eBay listing might not be linked to any PayPal account. 

Resolution

Click on the "Revise" option for your active listing and scroll down to the payments section to see if you entered the correct email address. If the email address is correct, log in to your PayPal account using that email address and check to see if the email address needs to be confirmed. Once you have verified your email address, then Profit Scraper updates will resume automatically in the next monitoring run (every 45 min.)
You don’t have a payment method on file with us Resolution

To verify or add your payment method, log into your eBay account. Under ‘Account Settings’ >> ‘Personal Information’ >> ‘Financial Information’, update your payment details. Once the error has been resolved, Profit Scraper updates will resume automatically in the next monitoring run (every 45 min.)
Error: The quantity must be a valid number greater than 0.
If you see this error message on your monitoring reports it means that you haven't yet subscribed to an eBay store which is a requirement in order to use Profit Scraper.

Resolution 

To create an eBay store, please see these articles for more details:  http://profitscraper.link/open-up-an-ebay-shop

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